Brokk hires first dedicated service manager for Canada

 Brokk, the world’s leading manufacturer of remote-controlled demolition machines, has hired Roy Ortega as its first dedicated service manager for Canada. Ortega, a seasoned field service professional, is responsible for new machine startups along with troubleshooting and repair for customers in the country. 

Brokk continues to amp up North American operations in Canada. In 2024, the company opened a new Brokk and Aquajet distribution center in Hamilton, Ontario, to streamline ordering and shipping for Canadian customers. Ortega joins a growing team of industry veterans who are expanding in-country support and service for Brokk and Aquajet customers. 

“Having a dedicated service manager in Canada is a big step forward,” said Lars Lindgren, president of Brokk Inc. “It greatly enhances our ability to serve Canadian customers efficiently, especially when they need a Brokk technician on-site. Aftersales support is critical, and Roy understands that. He is a highly skilled and experienced mechanic who has been in the trenches and delivers.” 

Ortega, a Red Seal Journeyman, brings more than 20 years of experience to his role. He started his career as a mechanic in the automotive, truck and rail industries before joining Cooper Equipment Rentals as a field service technician and diesel mechanic. He most recently worked as a District Service Manager for United Rentals where he was responsible for fleet operations and maintenance for six branches in the Greater Toronto Area. He has experience with all types of heavy construction equipment, including electric equipment, and has worked with OEMs to keep equipment in optimal condition. 

“Brokk offers top-notch manufacturer support,” Ortega said. “They don’t just say they are committed to aftersales; they truly are. As service manager, I have all the resources at my fingertips, so I can move fast and get customers up and running.”